Fast PDF does not open

HURTEL benoît 's Avatar

HURTEL benoît

11 Jun, 2012 12:44 PM

I transfer a document from email to Fastpdf and thé screen became grey. Now it's impossible to chek my file in Fastpdf. When I open Fastpdf it's always grey. That's it. Thank you to hélp me and see what to do. Sorry for my english I speak french.

  1. 1 Posted by Gianluca on 15 Jun, 2012 01:54 PM

    Gianluca's Avatar

    hi HURTEL, we don't replicate the bug reported.
    Can you give me more information about this bug ?
    When you open the pdf from mail you tap " Open with FastPdf+" ?
    Are you sure that you have the latest version of App ?


  2. 2 Posted by Benoit Hurtel on 15 Jun, 2012 02:49 PM

    Benoit Hurtel's Avatar

    OK thank you very much to resolve this problem because I have important documents in Fast PDF to use.
    Tell me what to do to open it again.

    Benoît Hurtel

  3. 3 Posted by Fausto on 10 Jul, 2012 06:24 AM

    Fausto's Avatar

    Hello Same problem, grey when i open , can't see anything

  4. Support Staff 4 Posted by Matteo on 10 Jul, 2012 06:39 AM

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    the 4.0.2 update is being reviewed by Apple and will solve this issue.

    To exit from that situation please open the settings app, scroll down to FastPdf+ and tap on the first switch.

    Then close FastPdf+ and reopen it.

    Sorry for the inconvenience.

    Best regards,

  5. 5 Posted by fausto on 10 Jul, 2012 07:40 AM

    fausto's Avatar

    Problem is solved thank you but I first had to close the hole ipad and restart it

    Thank you

    Met vriendelijke groeten

    Fausto Di Girolami
    [email blocked]

    Industriepark 21 A
    B-2235 Hulshout
    tel. keuken 015-2.13.08
    fax keuken 015-22.13.09

    tel. sanitair 015-22.82.00
    fax sanitair 015-22.82.01


    maandag tot donderdag van 8u00 tot 12u00 en van 13u00 tot 17u00
    Vrijdag van 8u00 tot 12u00 en van 13u00 tot 16u00

    Toonzaal: enkel na afspraak

    -----Oorspronkelijk bericht-----
    Van: Matteo [mailto:[email blocked]]
    Verzonden: Tuesday, July 10, 2012 8:40 AM
    Aan: fausto
    Onderwerp: Re: Fast PDF does not open [FastPdf]

  6. 6 Posted by LarryM on 13 Jul, 2012 02:12 PM

    LarryM's Avatar

    Update still does not work. Still opens the "" page, stays there 20 seconds or so, and closes out the app. Even after fully closing out ALL the apps and then cycling power on the pad.

    1. If I uninstall the app and then reinstall it, will I lose all my pdf's?

    2. Can I "update" an "old" version of the app off you web site that doesn't crash.

    It's a dam good app when it works, but .........

  7. Matteo closed this discussion on 31 Jan, 2013 05:11 PM.

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