some parts of a page sometimes unresponsive

Christian's Avatar


28 Jun, 2012 03:24 PM


congrats to your app! It's really lazing fast and reading the newspaper on my ipad 3 is fun again!

Though, I noticed today that on some pages, when I zoom in, some parts of the screen are unresponsive and don't react when I slide my finger. It feels like small 'blind spots'.
When I slide my finger on other parts of the screen, it works.
Did you encounter that problem already?
I can send you a file to test it.

  1. Support Staff 1 Posted by Matteo on 28 Jun, 2012 03:45 PM

    Matteo's Avatar

    Hello Christian,
    thanks for your appreciation.

    If you can send us the file we can absolutely take a look!

    Best regards,

  2. 2 Posted by Christian S. on 02 Jul, 2012 02:28 PM

    Christian S.'s Avatar

    Hello Matteo,

    I posted a few days ago in the forum that sometimes I am not able to scroll
    the document on certain spots on the page, when zoomed in.

    I attach a link to the newspaper file in which it happened:

    I was not able to reproduce the error on the same page in the same zoom
    level, but it did happen again a lot of times with another issue of the
    So I assume it has something to do with the memory, because I have to have
    read for a while before it happems the first time.

    Please let me know what you find out, of if you have any firther questions.


    and best regards


  3. Support Staff 3 Posted by Matteo on 03 Jul, 2012 07:10 AM

    Matteo's Avatar

    Hello Christian,
    thanks for the file.

    It seems that the lockup can be caused by the size of the page (that is no so small).

    We are trying to replicate your issue.

    On which device are you experiencing the hangup?

    Best regards,

  4. 4 Posted by Christian S. on 03 Jul, 2012 09:23 AM

    Christian S.'s Avatar

    Hi Matteo,

    thanks for your email! It happens on an iPad 3.
    Besides this lockup, the app is super smooth and extremely fast!


    Sent from a mobile device

  5. Matteo closed this discussion on 31 Jan, 2013 05:11 PM.

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