Slow backup

Victor Chua's Avatar

Victor Chua

04 Aug, 2011 07:56 AM

Guys, I notice that syncing with iTunes with a lot of (50) FastPDF documents takes a very long time - many hours. This is due to the backup phase where the FastPDF documents are backed up (if you delete the FastPDF documents, the sync goes very fast). Are you working on this? Is there a workaround?

  1. Support Staff 1 Posted by Matteo on 04 Aug, 2011 08:08 AM

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    It's very strange.

    How much does they measure in MB?
    Are you using a beta iOS 5 version and WiFi sync?

  2. 2 Posted by victor_chua on 11 Aug, 2011 09:16 AM

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    Each file is between 10MB and 50MB (all scanned magazines).

    I am using Windows 7, and the latest update of iOS 4, wired sync.

  3. Support Staff 3 Posted by Matteo on 12 Aug, 2011 02:17 PM

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    Are you using backup encryption?

  4. 4 Posted by Dr Victor Chua on 12 Aug, 2011 04:45 PM

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    No.

    Sent from my iPhone

  5. Support Staff 5 Posted by Matteo on 16 Aug, 2011 08:52 AM

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    Could you please report the full iOS version and the device name/version (iPhone 4, iPhone 4GS, iPad, etc)?

  6. 6 Posted by Dr Victor Chua on 16 Aug, 2011 09:53 AM

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    Hi Matteo

    iOS 4.3.5 on iPad (original) 64GB serial GB022CZ0Z3A
    Windows 7 (with all latest updates) on a Sony Vaio Core i5 laptop. iTunes 10.4.0.80

    It is definitely something to do with the number of PDF files. When I reduce the files from 50 to 3, it backs up in less than 10 minutes.

  7. Support Staff 7 Posted by Matteo on 18 Aug, 2011 10:04 AM

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    10 minutes to backup is a long time, are you using an usb 2 port?

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