Crash on iOS 10

yanzer's Avatar

yanzer

26 Oct, 2016 08:02 AM

Since iOS 10 is updated, many people complained that it crashes on iOS 10 .

Where can i find the issue fix?

  1. 1 Posted by yanzer on 27 Oct, 2016 08:22 AM

    yanzer's Avatar

    Hi, this is critical, as we have 2 LIVE Apps, when user scroll through the pages, it will crash ( especially on Landscape layout, Double Spread )on iOS 1.0

    this issue was reported on this discussion as well :

    https://github.com/mobfarm/FastPdfKit/issues/74

    [MFDocumentManager drawPageNumber:onContext:]

    We are using the FastPdfKit in our live application, and after updating to latest code with cocoa pods we have 47 crashes in applications in last tow days, That seems to be very very critical situation for us. before this we were using old manually adding the files to project and using that.

  2. Support Staff 2 Posted by Matteo on 27 Oct, 2016 10:35 AM

    Matteo's Avatar

    Hello,

    please, can you report the exact version that you are using? The stacktrace of the crashes will be helpful as well.

  3. 3 Posted by yanzer on 11 Nov, 2016 10:04 AM

    yanzer's Avatar

    Hi,

    We had tested the same environment (iOS 10 and iPad ) and the same PDF from your competitors frame work - PSPDF and MuPDF, and it does not crash.

    Can you quickly help solve this issue?

    Its already affected our business critically.

    Please contact me via +60173092833
    we are at +8 GMT time zone

  4. 4 Posted by yanzer on 24 Nov, 2016 11:03 AM

    yanzer's Avatar

    Dear Fast PDF,

    We’ve purchased 2 OF YOUR LICENSES. YOUR PRODUCT CRASHES ON iOS 10.
    This issue was reported since about 1 MONTH AGO.

    This caused us our lost of reputation and my customer is threatening to drop us.

    They are giving us 5 days to fix the issue otherwise we will loose the BUSINESS.

    PLEASE FIX YOUR PRODUCT AND GIVE US THE FIXES.

  5. 5 Posted by yanzer on 24 Nov, 2016 03:41 PM

    yanzer's Avatar

    Please send us something workable.
    We will have to fix this issue within 5 days.
    Otherwise we will lose the client.

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