Zoom issue

Fireworks Solutions's Avatar

Fireworks Solutions

24 Feb, 2020 07:45 AM

Hi Guys,
The PDF when zoomed is not clear on certain zoom levels, mostly in the middle and even though I wait for a long time it is still blurred.

  1. 1 Posted by Dilip kumar on 24 Feb, 2020 11:28 AM

    Dilip kumar's Avatar

    Hi Team,

    We have a problem when viewing the PDF using the zoom fucntionality. When we zoom the view is reloaded to increase the clarity for reading, but at certain middle points of the zoom level the view remains blurred even though we wait for ample amount of time. Although the zoom clarity remains constant at the initial and end zoom level.

    Could you please let us know if this issue contains a patch or an alternative method for us to resolve.

    > On 24 Feb 2020, at 3:47 PM, FastPdfKit wrote:
    >
    > Hello Fireworks Solutions!
    >
    > This is an automated response from FastPdfKit Support. Thank you very much for your inquiry.
    > We try and respond to our support requests within 24 hours.
    >
    >
    > Based on your support request, we think you should check out the following articles in our FAQ:
    >
    > - "In development features" at http://support.fastpdfkit.com/kb/general/in-development-features
    >
    > - "Change zoom level for search results" at http://support.fastpdfkit.com/kb/how-to/change-zoom-level-for-search-results
    >
    >
    >
    > We'll send an email to you (at [email blocked]) when we update your support request.
    > Alternatively, you can keep track of this conversation at http://support.fastpdfkit.com/discussions/problems/3674-zoom-issue
    >
    > Thanks again!
    >
    > Matteo Gavagnin
    > Support Manager, MobFarm
    > +39 02 40047897
    > [email blocked]
    > http://fastpdfkit.com

  2. Support Staff 2 Posted by Matteo on 24 Feb, 2020 11:38 AM

    Matteo's Avatar

    Hello,
    in order to help you solve the issue we need to know:
    - Which FastPdfKit version you are using. - On which device your are experiencing the issue. - A pdf document that presents the problem.

    Please ensure that you are using the latest FastPdfKit version pulled from GitHub.

    Kind regards,
    Matteo

  3. 3 Posted by Dilip kumar on 24 Feb, 2020 02:28 PM

    Dilip kumar's Avatar
  4. 4 Posted by Dilip kumar on 25 Feb, 2020 06:06 AM

    Dilip kumar's Avatar

    Hi Matteo,

    Apart from the above issue, we are also facing this critical bug and would require your assistance as the app is live.

    The PDF while opening on iPhone XS Max with OS 13.3.1 open the first page but when we swipe the app crashes. I have attached the video evidence from our customer, we are unable to get more logs for the above but we have used the following configuration

    MFDocumentManager *documentManager = [[MFDocumentManager alloc] initWithFileUrl:documentURL count:2];

    pdfViewController.automodeOnRotation = YES;
    pdfViewController.pageSliderEnabled = NO;
    pdfViewController.thumbnailSliderEnabled = YES;
    pdfViewController.overlayEnabled = NO;
    pdfViewController.settings.cacheImageScale = FPKImageCacheScaleAnamorphic;

  5. 5 Posted by Dilip kumar on 25 Feb, 2020 09:21 AM

    Dilip kumar's Avatar

    With respect to the zoom issue, please find attached the video for visuals.

  6. 6 Posted by Dilip kumar on 25 Feb, 2020 11:39 AM

    Dilip kumar's Avatar

    Hi Matteo,

    Any updates on the issues.

  7. 7 Posted by yanzer on 25 Feb, 2020 12:24 PM

    yanzer's Avatar

    We urgently need your support

  8. Support Staff 8 Posted by Matteo on 25 Feb, 2020 04:09 PM

    Matteo's Avatar

    Hello, you might want to set reader.settings.highResolutionBackgroundEnabled = true and change settings.cacheImageScale = FPKImageCacheScaleTrueToPixel.

  9. 9 Posted by Dilip kumar on 26 Feb, 2020 03:43 AM

    Dilip kumar's Avatar

    Hi Matteo,

    If we use your configuration it works for version iPhone X and below models but for iPhone XS Max it crashes with the error “Out of Memory” or Signal 9 (XPC connection interrupted)

    > On 26 Feb 2020, at 12:09 AM, Matteo wrote:
    >
    > // Please reply above this line
    > ==================================================
    > From: Matteo (Support staff)
    > Subject: Zoom issue
    >
    > Hello, you might want to set `reader.settings.highResolutionBackgroundEnabled = true` and change `settings.cacheImageScale = FPKImageCacheScaleTrueToPixel`.
    >
    >
    >
    > View this discussion at our support site online: http://support.fastpdfkit.com/discussions/problems/3674-zoom-issue
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  10. Support Staff 10 Posted by Matteo on 26 Feb, 2020 07:23 AM

    Matteo's Avatar

    Hello Dilip,
    unfortunately the combination of PDF complexity, zoom level and screen size/resolution are causing the issue.

    The most effective option you have at your disposal is to reduce the PDF complexity, mainly compressing the included images. You can try to use Apple's stock app Preview, or, even better, the software you used to create the PDF in the first place.
    The trick is to adjust the export settings.

    Kind regards,
    Matteo

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